Learn about the courses offered at the Olathe campus. Documents for courses are below.
|HM 361 - Principles of Lodging Operations (3 credit hours)|
|Discussion of the hotel industry past, present, and future. Discover why the lodging industry does what it does and how it creates experiences that transform the lives of guests and staff alike. Students will be immersed in the strategy, operations, and details of: front office, housekeeping, sales, marketing, facilities, revenue management, accounting, food and beverage, and human resources in order to lead and manage exceptional lodging operations.|
|HM 421 - Hospitality Service Systems (3 credit hours)|
Examination of the complexities of leading yourself and others to create experiences that transform the lives of guests. A focus on developing: leadership acumen, problem-solving methods, process management tools, work methods, team development skills, and evaluation of hospitality systems.
|HM 422 - Cost Controls in Hospitality Operations (3 credit hours)|
Learn to apply accounting principles to the hospitality industry. Financial tools will be applied to managing and leading in lodging, meetings/conventions/events, and food service operations. Students will employ managerial, financial, and ethical considerations associated with procurement as well as human resource management.
|HM 424 - Sales and Promotion (3 credit hours)|
This course guides the student to explore and understand successful sales and sales management behaviors in the hospitality industry. This course will focus on relational selling and include both asking for sales and being a hotel sales manager. Students will develop a comprehension in selling approaches, conversations and presentations, and sales management techniques.
|HM 664 - Advanced Hotel Operations (3 credit hours)|
Use strategic management processes as decision-making tools to integrate marketing, human resources, operations, and financial performance measures in the leadership and management of a dynamic hotel environment. Discuss strategic management with hotel leaders from across Greater Kansas City.